My safe disappeared! What can I do?

Since your safes are files you manage, instead of information stored on some database we operate, you need to recover your file.

• On your iPhone, open the Files app, tap Browse and check "Recently Deleted". On your Mac, check the Trash (e.g. by sorting on last modified date).

You could have backups made by pwSafe itself:

• If you use pwSafe Cloud, your data might be in the Cloud Backups service. Tap/click the little cloud icon and then the "Cloud Backups" text to list what is stored in your account.
• If using iOS, try the "Restore Backups" function on the settings menu.
• If using a Mac, and you know exactly where your safe was, create a new safe under the same name in the same folder and use the "File", "Revert to..." menus.
• If using a Mac, try restoring from Time Machine. iCloud safes are stored in
  
  /Users/YOUR_NAME/Library/Mobile Documents/F2XAAD6WWR\~com\~app77\~pwsafe/Documents/

If backups didn't solve it for you:

• If your safe was in iCloud, it could be that:
  1. The email address used to log on to iCloud has been changed, thereby switching iCloud accounts. If that's the case, switch back, remove your safe from iCloud, switch again and move it back into your new account's iCloud Drive.
  2. Trying to reclaim storage space, you or someone with whom you share your iCloud account deleted pwSafe's data. If that's the case, you might be able to restore it using the "Restore backups" function on the settings menu (iOS). If using a Mac, create a safe under the same name and use the "File" - "Revert to" menus to try and find your safes' data
  3. Your device lost sync with iCloud servers. Log in to drive.icloud.com from your computer to verify what's in Apple's servers. If your data is there (click on Browse and then open the pwSafe folder to check):
     • Turn pwSafe off inside iCloud Drive, inside iCloud settings (system preferences on the Mac, settings app on iOS).
     • Reboot (instructions for iPhone)
     • Turn it back on
     If your safe is not in the pwSafe folder, then check the Recently Deleted folder too. If the safe is there, use the Recover action to restore it.
• If your safe was stored on Dropbox, tap the + button and select "Link to safe in Dropbox". Finally, browse for your safe in your Dropbox folder. If it's not there, you may want to log on to dropbox.com using your computer and restore it from deleted files.
• If your safe was stored locally on an iOS device (unsynced), your best bet is a full phone backup (iCloud or iTunes).
  You can explore such a backup using a tool like iPhone Backup Extractor.