I lost my password, how do I recover my data?

There are two passwords that could be lost:

1. The password protecting your safe. Every safe has its own password, you are prompted for the password when you try to open the safe.
2. The Master Password. The Master Password is related to the app itself, it is an optional added security layer that requires a password before being able to open pwSafe. This is an iOS-only feature, if you are using pwSafe for macOS, you can ignore this.

The password protecting your safe

More details on recovering your safe password are available on the Password Recovery service page.

Master Password (iOS only)

This password is independent from your safe or safes, you can turn it on or off through pwSafe's settings and you can also set Face ID to it (again, independently from your safes).

To reset the Master Password you have to uninstall and reinstall the app. You will still need your safe password to access your protected data.

Before deleting pwSafe, please perform the correct procedure to make sure you don't loose any data in the process:

• If your safe is local, copy it to your computer using iTunes file sharing
• If your safe is in Dropbox or iCloud, it is already backed up to the correct cloud-storage service, you don't need to do anything before removing pwSafe.

After you reinstall pwSafe,

• If your safe is local, copy it back to your device using iTunes again.
• If your safe is in Dropbox, re-enable Dropbox (tap Restore purchase) and then link to it (tap + and "Link to safe in Dropbox").
• If your safe is in iCloud, it will appear automatically briefly after you launch pwSafe.